Address Them With Respect. As soon as guests walk through the door and you’ve flashed your smile, offer a welcome greeting . Be respectful when greeting individual customers ; use “sir,” “ma’am,” and “miss.”
As soon as a guest enters, the host should greet them warmly with a smile. This is the initial rapport that is built with your customer. The host must be polite, asking about the diner’s needs and showing genuine concern. Hosts should seat guests based on their preferences, if available.
Greet the guest according to time of day: Greet the guest according to time of day: Good (evening), madam. Do you have a table reservation? Note: Handling Table Reservation Problems. In restaurants , all guests should be welcomed at the entrance within 1 minute of arrival; guests are greeted warmly with good eye-contact.
“Look people right in the eye, smile, be friendly but not overly familiar, and try to have a full conversation. Make them feel as if you’ve been waiting all night just to see them.” Be sure and catch your guests on the way out, too.
“Are you able to hold for a moment?” or “I’ll be right with you.” “I’m busy right now” vs. “I’ll be right with you.” “I’m new here” vs.
5 Ways to Properly Greet a Customer 1) Smile with your greeting. Sam Walton was probably onto something when he hired employees to specifically greet customers entering the store. 2) Stop what you are doing. Yes, you may be stocking the shelves or taking inventory. 3) Show, don’t tell. 4) Ask questions. 5) Dress professionally.
No, everyone has to wear hair up. Hostesses can wear their hair as they please so long as they are not touching it. Management will ask you to put it up if you cannot keep your hands off it.
Hostess Welcome guests in a warm and friendly manner. Ascertains their dining/lodging needs. Seats guests and manage the seating chart. Monitors restaurant activity to determine seating and dining flow. Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
Since hosts and hostesses usually don’t get any tips , they get paid more per hour than waiters or waitresses do . If you’re really lucky, you’ll also get a share of the tips waiters and waitresses make – typically between three and five percent – and an employee discount on your meals.
Speak Appropriately Don’t interrupt. Listen intently and pay attention to what they want. Be thoroughly versed on your menu. Ask questions and repeat their orders to make sure you get it right.
The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet , the staff verbally greets the guest.
5 Hospitality Phrases Guests Remember Most “It’s My Pleasure…” / “I Am Happy To…” “Thank You…” / “We Appreciate…” “ Welcome …” “Is There Anything Else…” “We’re Looking Forward To Having You Again As Our Guest ”
the attire is business casual. Dress pants long sleeve button up shirt and dress shoes. Black dress pants, closed toe black shoes, nice dress top. Polished casual is what you’re going for.
Host/Hostess top skills & proficiencies: Customer service . People skills . Professionalism . High energy. Multitasking ability . Thoroughness. Planning. Basic math.
The hostess plays a valuable role in welcoming patrons. If you prefer constant movement and enjoy constant interaction with guests and kitchen staff, a waitress position makes sense. You can also potentially earn more if you have a great personality and work in a bustling environment.